@if($ticket->purchasecode != null ) @if (decrypt($ticket->purchasecode) != 'undefined') @endif @endif @php $ccemailsend = \App\Models\CCMAILS::where('ticket_id', $ticket->id)->first(); @endphp @if ($ccemailsend && $ccemailsend->ccemails) @endif @if ($ticket->subcategory != null && $ticket->subcategoriess && $ticket->status != 'Closed') @endif @if ($ticket->item_name != null && $ticket->status != 'Closed') @endif @if($ticket->priority != null) @else @endif {{-- start tikcet note --}} {{-- end tikcet note --}}

{{lang('Ticket ID')}}	:	#{{ $ticket->ticket_id }}
{{lang('Purchase Code')}} :	:	@if(!empty(Auth::user()->getRoleNames()[0]) && Auth::user()->getRoleNames()[0] == 'superadmin') {{decrypt($ticket->purchasecode)}} @else @if(setting('purchasecode_on') == 'on') {{decrypt($ticket->purchasecode)}} @else {{ Str::padLeft(Str::substr(decrypt($ticket->purchasecode), -4), Str::length(decrypt($ticket->purchasecode)), Str::padLeft('*', 1)) }} @endif @endif {{lang('View Details')}} @if($ticket->purchasecodesupport == 'Supported') {{lang('Support Active')}} @elseif($ticket->purchasecodesupport == 'Expired') {{lang('Support Expired')}} @else @endif
{{lang('Open Date')}}	:	{{ \Carbon\Carbon::parse($ticket->created_at)->timezone(timeZoneData())->format(setting('date_format'))}}
{{lang('CC Mail')}}	:	{{ $ccemailsend->ccemails }}
{{lang('Category')}}	:	@if($ticket->deleted_at != null || $ticket->status == 'Closed') ~ @else @if($ticket->category_id != null) @if($ticket->category != null) {{ $ticket->category->name}} @can('Ticket Edit') @if ($ticket->status != 'Closed') @endif @endcan @else @can('Ticket Edit') @if ($ticket->status != 'Closed') @endif @endcan @endif @else @can('Ticket Edit') @if ($ticket->status != 'Closed') @endif @endcan @endif @endif
{{lang('SubCategory')}}	:	@if($ticket->subcategoriess != null) {{$ticket->subcategoriess->subcategoryname}} @else {{$ticket->subcategoriess->subcategoryname}} @endif
{{lang('Item name')}}	:	{{$ticket->item_name}}
{{lang('Priority')}}	:	@if($ticket->deleted_at != null || $ticket->status == 'Closed') ~ @else @if($ticket->priority == "Low") {{ lang($ticket->priority) }} @can('Ticket Edit') @if ($ticket->status != 'Closed') @endif @endcan @elseif($ticket->priority == "High") {{ lang($ticket->priority)}} @can('Ticket Edit') @if ($ticket->status != 'Closed') @endif @endcan @elseif($ticket->priority == "Critical") {{ lang($ticket->priority)}} @can('Ticket Edit') @if ($ticket->status != 'Closed') @endif @endcan @else {{ lang($ticket->priority) }} @can('Ticket Edit') @if ($ticket->status != 'Closed') @endif @endcan @endif @endif
{{lang('Priority')}}	:	@can('Ticket Edit') @if($ticket->deleted_at != null || $ticket->status == 'Closed') ~ @else @if ($ticket->status != 'Closed') @endif @endif @else ~ @endcan
{{lang('Note')}}	:	@can('Ticket Edit') @if($ticket->deleted_at != null || $ticket->status == 'Closed') ~ @else @if ($ticket->status != 'Closed') {{ $ticket->ticketnote()->count() }} {{ lang('Ticket Note') }} @csrf @honeypot {{-- --}} {{lang('Add Note:')}} {{-- --}} {{lang('Save')}} @php $emptynote = $ticket->ticketnote()->get() @endphp @if($emptynote->isNOtEmpty()) @foreach ($ticket->ticketnote()->latest()->get() as $note) @if($note->user_id == Auth::id() || Auth::user()->getRoleNames()[0] == 'superadmin') @endif {{$note->ticketnotes}} {{$note->users->name}} @if(!empty($note->users->getRoleNames()[0])) ({{$note->users->getRoleNames()[0]}}) @endif @endforeach @else {{lang('Don’t have any notes yet')}} {{lang('Add your notes here')}} @endif @endif @endif @else ~ @endcan
{{lang('Status')}}	:	@can('Ticket Edit') @if($ticket->deleted_at != null) {{ lang($ticket->status) }} @else @if($ticket->status == 'Suspend' || $ticket->status == 'Closed') @if(Auth::user()->can('Closed Ticket Process')) @if($ticket->status == "Inprogress") {{ lang($ticket->status) }} @elseif($ticket->status == "Closed") {{ lang('Solved') }} @else {{ lang($ticket->status) }} @endif Toggle Dropdown {{ lang('Inprogress') }} {{ lang('Solved') }} @else {{ lang('Solved') }} @endif @else @if($ticket->status == "Inprogress") {{ lang($ticket->status) }} @elseif($ticket->status == "Closed") {{ lang('Solved') }} @else {{ lang($ticket->status) }} @endif Toggle Dropdown {{ lang('Inprogress') }} {{ lang('Solved') }} @endif @endif @else {{ lang($ticket->status) }} @endcan
{{lang('Assign')}}	:	@can('Ticket Assign') @if($ticket->status == 'Suspend' || $ticket->status == 'Closed' || $ticket->deleted_at != null) @if($ticket->selfassignuser_id != null) {{$ticket->selfassign->name}} (@if($ticket->selfassignuser_id != Auth::id()){{lang('Other')}}@else{{lang('You')}}@endif) @else {{lang('Assign')}} @endif @else @if($ticket->selfassignuser_id != null) {{$ticket->selfassign->name}} (@if($ticket->selfassignuser_id != Auth::id()){{lang('Other')}}@else{{lang('You')}}@endif) @else {{lang('Assign')}} @endif {{lang('Assign')}} {{lang('Self Assign')}} {{lang('Other Assign')}} @endif @else ~ @endcan